【问题简要】【必填】【问题类别】【CC-Gateway】【AICC解决方案版本】【必填】【AICC可选择版本：AICC 8.15.0等】【期望解决时间】【选填】尽快【问题现象描述】【必填】1。拆除指定呼叫是用在什么场景上2。拆除，挂断，释放指定号码连接--三方，三者的区别，联系，分别在什么场景下使用

【问题来源】华胜天成【问题摘要】通过 iDeploy 安装 NSLB ，安装核心包，执行失败。【问题类别】NSLB 安装【AICC解决方案版本】AICC 22.200.0Breeze iDeploy V100R003C06DigitalWare NSLB V600R002C15DigitalView-SW V800R022C30【期望解决时间】无【问题现象描述】按照文档《AICC 22.200.0 产品文档 (OP独立部署) 02》 安装NSLB，安装核心包时，执行失败。【日志和错误截图】StepName] 安装前准备 开始执行[StepName] Last login: Thu Apr 27 17:05:18 2023 from 172.16.136.136 ideploy:login: [=/tmp=] command [ exec_common.sh ALL ${NSLB_INSTALL_USER}####${NSLB_INSTALL_USER_PWD} dir_add.sh NOT_EXIST_CONDITION NOT_EXIST_COND_ARGS NOT_EXIST_COND_FLAG NOT_EXIST_SUB_ARGS NOT_EXIST_INFO_LOG NOT_EXIST_ERROR_LOG ${IDEPLOY_CUR_PATH}/install_tmp ignore true NE_MODULE:NSLB_CLUSTER:nslb:GROUP_NAME:default_group ] [INFO] [23-04-27 17:05:39 read_value] The value of the specified key "NSLB_INSTALL_USER_PWD" is empty! [INFO] [23-04-27 17:05:39 read_value] The value of the specified key "NSLB_INSTALL_USER_PWD" is empty! [DEBUG][23-04-27 17:05:39 execute_main] Begin to execute execute_rule_script. [DEBUG][23-04-27 17:05:39 judge_all_condition] this rule operation doesn't exist condition. [INFO] [23-04-27 17:05:39 NSLB_CLUSTER_nslb_dir_add_main] Begin to add directory "/tmp/breeze/ideploy/20230426092936.15/install_tmp" . [INFO] [23-04-27 17:05:39 NSLB_CLUSTER_nslb_dir_add_main] The directory is existent.There is no need to create it. [DEBUG][23-04-27 17:05:40 execute_main] Execute execute_rule_script finish. [DEBUG][23-04-27 17:05:40 exec_common.sh] It spends 0.648 seconds to run this script. command [ exec_common.sh ALL ${NSLB_INSTALL_USER}####${NSLB_INSTALL_USER_PWD} decompress.sh NOT_EXIST_CONDITION NOT_EXIST_COND_ARGS NOT_EXIST_COND_FLAG NOT_EXIST_SUB_ARGS NOT_EXIST_INFO_LOG NOT_EXIST_ERROR_LOG ${IDEPLOY_CUR_PATH}/*NSLB*_Core*.tar.gz ${IDEPLOY_CUR_PATH}/install_tmp false ERROR OnlyOne NE_MODULE:NSLB_CLUSTER:nslb:GROUP_NAME:default_group ] [INFO] [23-04-27 17:05:40 read_value] The value of the specified key "NSLB_INSTALL_USER_PWD" is empty! [INFO] [23-04-27 17:05:40 read_value] The value of the specified key "NSLB_INSTALL_USER_PWD" is empty! [DEBUG][23-04-27 17:05:40 execute_main] Begin to execute execute_rule_script. [DEBUG][23-04-27 17:05:40 judge_all_condition] this rule operation doesn't exist condition. [INFO] [23-04-27 17:05:40 NSLB_CLUSTER_nslb_decompress_main] Begin to decompress package named /tmp/breeze/ideploy/20230426092936.15/DigitalWare-NSLB_V600R002C15_Software_Core-x86_64.tar.gz... [INFO] [23-04-27 17:05:44 NSLB_CLUSTER_nslb_decompress_main] Decompress package named /tmp/breeze/ideploy/20230426092936.15/DigitalWare-NSLB_V600R002C15_Software_Core-x86_64.tar.gz to dest dir /tmp/breeze/ideploy/20230426092936.15/install_tmp finished. [DEBUG][23-04-27 17:05:44 execute_main] Execute execute_rule_script finish. [DEBUG][23-04-27 17:05:44 exec_common.sh] It spends 4.072 seconds to run this script. [StepName] 安装前准备 执行成功 [StepName] [StepName] 安装核心包 开始执行[StepName] Last login: Thu Apr 27 17:05:36 2023 from 172.16.136.136 ideploy:login: [=/tmp=] command [ exec_common.sh NO_SHARE_DISK ${NSLB_INSTALL_USER}####${NSLB_INSTALL_USER_PWD} exec_file.sh NOT_EXIST_CONDITION NOT_EXIST_COND_ARGS NOT_EXIST_COND_FLAG EXIST_SUB_ARGS NOT_EXIST_INFO_LOG NOT_EXIST_ERROR_LOG ##NULL## ${IDEPLOY_CUR_PATH}/script/nslb/install_core_wrap.sh ${IDEPLOY_CUR_PATH}/install_tmp ${NSLB_Site_Name} null NE_MODULE:NSLB_CLUSTER:nslb:GROUP_NAME:default_group ] [INFO] [23-04-27 17:05:47 read_value] The value of the specified key "NSLB_INSTALL_USER_PWD" is empty! [INFO] [23-04-27 17:05:47 read_value] The value of the specified key "NSLB_INSTALL_USER_PWD" is empty! [DEBUG][23-04-27 17:05:47 execute_main] Begin to execute execute_rule_script. [DEBUG][23-04-27 17:05:47 judge_all_condition] this rule operation doesn't exist condition. iDeploy:Exec_File:BEGIN [2023-04-27 17:05:48 CST] [INFO] Read installation parameters ... [2023-04-27 17:05:48 CST] [INFO] Read installation parameters ... [2023-04-27 17:05:48 CST] [INFO] Installation parameters as below {"api_auth_key": "***", "site_name": "ALLinONE", "plugin_data_path": "/home/nslb/data/plugins", "log_path": "/home/log/nslb", "user_password": "***", "webservice_http_Port": "", "cluster_manager_ip_list": ["172.16.137.92"], "manager_cert": "***", "is_cutover_scene": "no", "enable_lvs": "Yes", "manager_ip": "172.16.137.92", "manager_ca": "***", "enable_plugin_dgst_verify": "Yes", "enable_webservice": "No", "lvs_sync_id": 0, "manager_port": 8445, "vrid_start_value": 0, "user_name": "nslb", "enable_api_ip_whitelist": "No", "enable_webservice_auth": "true", "api_ip_whitelist": ["127.0.0.1"], "install_path": "/home/nslb", "webservice_https_port": "28043", "lvs_sync_interface": "auto", "webservice_user_list": "***", "install_type": "new_cluster", "enable_web_ui": "Yes", "simple_nginx_mode": "No", "manager_key": "***"} [2023-04-27 17:05:48 CST] [INFO] No 'docker_mode' found in installation parameters, using the default value 'no'. [2023-04-27 17:05:48 CST] [INFO] Checking the os type before installation... [2023-04-27 17:05:48 CST] [INFO] OS: suse12sp5, ARCH: x86_64. The OS type is matched. OK [2023-04-27 17:05:48 CST] [INFO] No 'cgdr_site_status' found in installation parameters, using the default value 'active'. [2023-04-27 17:05:48 CST] [INFO] No 'cgdr_application_file_path' found in installation parameters, using the default value '/opt'. [2023-04-27 17:05:48 CST] [INFO] Checking the free space of the install path... [2023-04-27 17:05:48 CST] [INFO] The free space of /home is enough. OK [2023-04-27 17:05:48 CST] [INFO] Checking the free space of the log path... [2023-04-27 17:05:48 CST] [INFO] The free space of /home/log/nslb is enough. OK [2023-04-27 17:05:48 CST] [INFO] Checking the free space of the plugin data path... [2023-04-27 17:05:48 CST] [INFO] The free space of /home is enough. OK [2023-04-27 17:05:48 CST] [INFO] No 'manager_cert' or 'manager_key' or 'manager_ca' found in installation parameters, will apply cert from DV. [2023-04-27 17:05:48 CST] [INFO] No 'lvs_sync_interface' found in installation parameters, using the manage interface 'eth0'. [2023-04-27 17:05:48 CST] [INFO] No 'cpu_overload_fault_alarm_threshold' found in installation parameters, using the default value '90'. [2023-04-27 17:05:48 CST] [INFO] No 'cpu_overload_event_alarm_threshold' found in installation parameters, using the default value '85'. [2023-04-27 17:05:48 CST] [INFO] No 'mem_overload_fault_alarm_threshold' found in installation parameters, using the default value '90'. [2023-04-27 17:05:48 CST] [INFO] No 'mem_overload_event_alarm_threshold' found in installation parameters, using the default value '85'. [2023-04-27 17:05:49 CST] [INFO] Install type is "new_cluster". [2023-04-27 17:05:49 CST] [INFO] Parse installation parameters SUCCESSFUL. [2023-04-27 17:05:49 CST] [INFO] Create user nslb SUCCESSFUL. [2023-04-27 17:05:49 CST] [INFO] Deploy normal file SUCCESSFUL. [2023-04-27 17:05:49 CST] [INFO] Using the ipvs ko files provided by the OS. [2023-04-27 17:05:49 CST] [INFO] ipvs module install SUCCESSFUL. [2023-04-27 17:05:49 CST] [INFO] Deploy root file SUCCESSFUL. [2023-04-27 17:05:49 CST] [INFO] log directory /home/log/nslb already exist. [2023-04-27 17:05:49 CST] [INFO] Create plugin-data directory /home/nslb/data/plugins SUCCESSFUL. [2023-04-27 17:05:49 CST] [INFO] nf_conntrack_max modify SUCCESSFUL. SLF4J: FAILED to load class "org.slf4j.impl.StaticLoggerBinder". SLF4J: Defaulting to no-operation (NOP) logger implementation SLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details. [2023-04-27 17:05:52 CST] [INFO] Register NSLB certificate to DV successfully. SLF4J: FAILED to load class "org.slf4j.impl.StaticLoggerBinder". SLF4J: Defaulting to no-operation (NOP) logger implementation SLF4J: See http://www.slf4j.org/codes.html#StaticLoggerBinder for further details. [2023-04-27 17:05:55 CST] [INFO] Apply certificate from DV SUCCESSFUL. [2023-04-27 17:05:56 CST] [INFO] passwdcode.sh execute SUCCESSFUL. [2023-04-27 17:05:56 CST] [INFO] Set password for itpass successfully. [2023-04-27 17:05:56 CST] [INFO] Register user successfully. [2023-04-27 17:05:56 CST] [INFO] Register ipmodify script /home/nslb/tools/ip_modify.sh to uniagent through /home/sysomc/ipmodify/modify_ipmodify.sh successfully. /tmp/breeze/ideploy/20230426092936.15/install_tmp/tools/deploy_common.sh: line 695: setcap: command not found [2023-04-27 17:05:56 CST] [ERROR] FAILED to setcap for keepalived. [ERROR] [23-04-27 17:05:56 NSLB_CLUSTER_nslb_exec_file_main] Execute file[ /tmp/breeze/ideploy/20230426092936.15/script/nslb/install_core_wrap.sh ]  FAILED.(At: /tmp/breeze/ideploy/20230426092936.15/./script/rule_script/exec_file.sh :72) [DEBUG][23-04-27 17:05:56 execute_main] Execute execute_rule_script FAILED. [DEBUG][23-04-27 17:05:56 exec_common.sh] It spends 9.228 seconds to run this script. # [ERROR]---------------------- ------------------------------------- Execute Error Exception match error keywords met exception. -Result:       "FAILED" ------------ ----------------------------------------------- [StepName] 安装核心包 执行失败 [StepName]

质检之后 被质检坐席GUID 失效 云客服 CEC发表于 2023-04-27 18:37:462查看【问题来源】【必填】 深圳容大    【问题简要】【必填】    质检之后 被质检坐席GUID 失效【问题类别】【必填】    CC-Gateway【AICC解决方案版本】【必填】    22.100【期望解决时间】【选填】    在线等【问题现象描述】【必填】1、步骤：工号108的坐席 外呼手机号码， 手机应答！  质检坐席104 就绪 并成功监听坐席108 。2. 现象：坐席108的guid失效 无法获取事件。

【问题简要】【必填】【问题类别】【CC-Gateway】【AICC解决方案版本】【必填】【AICC可选择版本：AICC 8.13.0等】【期望解决时间】【选填】尽快【问题现象描述】【必填】1。拆除指定呼叫是用在什么场景上2。拆除，挂断，释放指定号码连接--三方，三者的区别，联系，分别在什么场景下使用

【问题简要】【必填】【问题类别】【CC-Gateway】【AICC解决方案版本】【必填】【AICC可选择版本：AICC 8.13.0等】【期望解决时间】【选填】尽快【问题现象描述】【必填】1。CC-Gateway开发指南中的协助呼叫 是什么意思?2。呼叫转移接口的mode参数中的挂起转、通话转和三方转是什么意思?3。签入接口的releasephone参数为true时，表示挂机后进入非长通态，是什么意思?

【问题来源】    【问题简要】【必填】查询开发文档，技能队列、座席等可以调用CC-gateway或BCS接口进行配置，对于接口的选择能否给个建议【问题类别】【必填】   配置管理【AICC解决方案版本】【必填】AICC 22.200.0【期望解决时间】【选填】4月24日【问题现象描述】【必填】查询开发文档，技能队列、座席等可以调用CC-gateway或BCS接口进行配置，对于接口的选择能否给个建议 

【问题来源】华胜天成【问题摘要】创建升级任务时，没有出现 CTIUpgradeApp(CTIUpgradeApp) 选项【问题类别】ICD 升级【AICC解决方案版本】ICD V300R008C25SPC012【期望解决时间】无【问题现象描述】按照文档《ICD V300R008C25SPC012 升级指导书 (跨C版本)》 升级CTI版本时，导入了升级工具包上传了CTI和WAS软件安装包和校验文件。在创建升级任务时，没有出现(CTIIpgradeApp)软件包选择【日志和错误截图】

问题来源】华胜天成【问题摘要】通过 CDE 登录 UAP 时报错【问题类别】UAP 9600【AICC解决方案版本】UAP9600_NMU_V100R005C00UAP9600_V100R005C00SPC109【期望解决时间】无【问题现象描述】登录 CDE 时报错：【日志和错误截图】

问题来源】华胜天成【问题摘要】通过DigitalView控制台,加载UAP9600定制包和适配包,出现错误。【问题类别】DigitalView【AICC解决方案版本】DigitalView-SW_V800R022C30【期望解决时间】无【问题现象描述】下载的 PRODUCT_ADAPTER_UAP9600V100R005C00SPC026 本身有数字校验文件，但解压后的子适配包并无对应的数字校验文件，通过 DigitalView 控制台 的 包管理 > 包管理 上载 UAP9600子适配包时，系统提示如下错误。【日志和错误截图】

【问题来源】华胜天成【问题摘要】安装DigitalView（极简版），执行安装任务时，部署状态：失败【问题类别】DigitalView【AICC解决方案版本】DigitalView-SW_V800R022C30_BatchPreSet_suse-x86-64.zip DigitalView-SW_V800R022C30_ProductINSTALL_suse-x86-64.zip【期望解决时间】无【问题现象描述】登录CloudSOP-UniEP，上传了DigitalView软件包；通过产品>软件管理>部署产品软件，出现如下错误，部署失败。【日志和错误截图】

【问题来源】【必填】  深圳容大【问题简要】【必填】  ccdis系统的数据库的tagentoprinfo数据表缺少 OperateType为4 的数据【问题类别】【必填】 ccdis 【AICC解决方案版本】【必填】 22.100【期望解决时间】【选填】 在线等【问题现象描述】【必填】ccdis系统的数据库的tagentoprinfo数据表，如何才能出现OperateType为4的通话态数据，目前验证无法出现OperateType为4 的数据 ？ 有什么初始化的配置方式，还是接口调用之类的。

【问题来源】【必填】  深圳容大    【问题简要】【必填】  ccdis系统的数据库的tagentoprinfo数据表缺少签入数据【问题类别】【必填】 ccdis 【AICC解决方案版本】【必填】 22.100【期望解决时间】【选填】 在线等【问题现象描述】【必填】ccdis系统的数据库的tagentoprinfo数据表 坐席签入的时候，数据表中会产生一条OperateType为1的数据 但是坐席签出的时候，这条OperateType为1的数据就被删除了 因为这条数据被删除了，导致这个坐席历史记录中，没有签入的数据，无法准确统计到签入状态的时间

【问题来源】星网【问题简要】1.OPENEYE软件有没有产品文档？2.OPENEYE是否支持苹果电脑？ 3.openeye软件安装的限制还有什么（win10操作系统，cpu>4核）？【问题类别】AICC【OpenEye版本】

【问题来源】深圳市容大数字【问题摘要】坐席释放转ivr , 在ivr中通过人工台数据cell 无法获取到随路【问题类别】CMS22.100 uap【AICC解决方案版本】AICC 22.100 UAP9600_SPC108【期望解决时间】在线等【问题现象描述】坐席释放转ivr , callappdata 传递了数据 ，但是在ivr中通过人工台数据cell 无法获取到随路ccgateway-rest 日志：[2023-03-14 11:30:51.664] [transfer                      ] [WorkNo = 108 received message: transferInfoParam:{mode:0, devicetype:3, address:1****, mediaability:MEDIA_AUDIO, callappdatalength:53, holdFlag:true}] [https-jsse-nio-192.168.0.205-8043-exec-2480] [VoiceCall.java:133][192.168.3.76] [2023-03-14 11:30:51.695] [transfer                      ] [WorkNo = 108 return message:{result={}, message=success, retcode=0}] [https-jsse-nio-192.168.0.205-8043-exec-2480] [VoiceCall.java:138][192.168.3.76]

【问题来源】星网【问题简要】打开OpenEye时提示App_DispatcherUnhandledException Error:拒绝访问【问题类别】AICC【OpenEye版本】【问题描述】打开OpenEye时提示App_DispatcherUnhandledException Error:拒绝访问【OpenEye日志】见附件